Account deletion, workspace deletion and subscription cancellation are separate actions. This protects shared workshop records and prevents deleting access to another workspace by mistake.
Delete a staff account
Open Settings → Connected workspace in the mobile app, or Security → Account in the web panel. Choose Delete my account and confirm your password. The account is signed out, its workspace memberships are removed and its authentication record is erased.
A workspace owner must first transfer or delete every owned workspace. Shared workshop records remain with the workspace under pseudonymous audit references rather than being rewritten.
Delete an owned workspace
An owner can request deletion from Connected workspacein the app or Security in the web panel. The workspace becomes read-only immediately and public passports, invitations, quote links and transfer links are revoked.
Permanent deletion begins after seven days. Until that deadline the owner can cancel the request; revoked links stay revoked and must be recreated deliberately. The owner account remains available so any other workspace is not affected.
Cancel the subscription separately
Deleting an account or workspace does not cancel an App Store or Google Play subscription. Use Manage subscriptionin the app and cancel it in the same store account that purchased it. A purchase made on iPhone remains Apple-billed when the workspace is opened on Android, and a Google Play purchase remains Google-billed when it is opened on iOS.
What may remain
Operational workspace data and private media are removed through the controlled deletion pipeline. Minimal pseudonymous security, deletion, billing and audit records may be retained where required for fraud prevention, legal claims, financial obligations or system integrity. They are not retained as a usable customer profile.
Need help
If the in-product deletion control is unavailable, email hello@batterypassportsoftware.com from the staff account address and identify the workspace by its visible workspace name. Do not email battery evidence, customer details or store receipts unless support specifically requests them.